Frequently Asked Questions
Everything you need to know about bringing Orchard Home into your living space.
What is the typical shipping timeline for furniture items?
Standard shipping for small home decor takes 3-5 business days. Larger furniture items are shipped via specialized freight and typically arrive within 7-14 business days, including a scheduled delivery window.
Do you offer White Glove delivery and assembly?
Yes, we offer White Glove delivery on select large furniture pieces. This service includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home textiles and decor?
We accept returns on most items within 30 days of delivery. Items must be in original condition and packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I ensure the color of a rug or sofa matches my room?
We understand that lighting varies. We offer fabric and wood finish swatches for a nominal fee, which is fully refundable once you place your full order.
Are your wood products sustainably sourced?
At Orchard Home, we prioritize the planet. 85% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.